Chat with a Live Visitor
When proactive chat is available, you can invite an active visitor into a conversation while they are browsing.
Where to find it: Admin → Live Visitors
What to do
- Open a live visitor and review the current page and recent journey.
- Choose the chat action.
- Send a short, relevant offer of help rather than a generic sales pitch.
- Continue the thread in Chat or Inbox if the visitor responds.
Good to know
- Avoid repeated messages to a visitor who does not respond.
- Anonymous activity is context, not confirmed identity.
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