A Feature Is Missing or Locked
A sidebar item can be hidden or locked because of role, plan, app status, seat assignment, or incomplete setup.
Where to find it: Admin, App Marketplace, and Billing
What to do
- Ask an owner or manager whether they can see the feature.
- Check your role and active team status.
- Open App Marketplace for the app status.
- Open Billing for plan, add-on, or seat requirements.
- Complete the feature’s settings and sign in again if access changed.
Good to know
- Do not change someone to owner only to test a feature.
- Tell Help the exact menu item and your role; do not send billing or credential screenshots with private details visible.
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