Browser and Device Troubleshooting
Microphone, upload, sign-in, popup, and display problems can be specific to a browser profile or device.
Where to find it: your browser and the affected Red Bricks OS page
What to do
- Refresh and confirm you are signed into the intended account.
- Try a private window to rule out an old session or extension.
- Check site permissions for microphone, camera, downloads, notifications, or popups as relevant.
- Try a current version of another supported browser.
- Send Help the browser, device, route, and screenshot if the problem remains.
Good to know
- A private window is a diagnostic step; it is not a permanent fix for missing permissions.
- Do not clear all browser data unless you understand which sessions and saved information will be removed.
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